Returns & Exchanges

At Dubhbán, we strive to ensure our customers are fully satisfied with their purchases. Due to the nature of skincare products, certain restrictions apply to returns, exchanges, and refunds. Please read the policy below carefully.

 

1. Returns

We accept returns on unopened, unused facial products within 7 days of purchase with proof of purchase (receipt or order confirmation). The item must be in its original packaging and in a resaleable condition. Due to hygiene and safety reasons, **we cannot accept returns on products that have been opened or used.

 

To initiate a return: 

- Contact our Customer Service team via email at info@dubhban.com, to receive authorization and return instructions.

- Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or error on our part.

 

2. Exchanges

Exchanges are available for unopened, unused products within 7 days of purchase. If you would like to exchange a product for another item, please contact our Customer Service team. Additional shipping fees may apply.

 

Please Note: If the desired exchange item is unavailable, we may issue store credit for the purchase amount.

 

3. Refunds

Refunds will be issued for returned items that meet our return policy criteria. Once we receive and inspect the returned item, we will process the refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

 

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will be happy to arrange a replacement, exchange, or full refund for the damaged item. Please retain the packaging and product as we may request photos or other documentation to process your request.

 

5. Non-Returnable Items

- Items marked as “final sale” or “clearance”

- Opened or used skincare products (for hygiene and safety reasons)

- Gift cards

 

6. Contact Information

 

For any questions or assistance with your return, exchange, or refund, please contact our Customer Service team at info@dubhban.com.

 

Thank you for choosing Dubhbán Inc. We are committed to providing high-quality skincare solutions and a positive customer experience.